Coronavirus (COVID-19)

We are still open and processing and dispatching orders as normal, but, like many businesses, our business has been impacted by the Coronavirus pandemic.

Our Customer Service Team has been severely disrupted and, whilst we have started to bring staff back into our office, available resource is still limited. We are looking to re-open the phone lines soon and we will always advise on the Contact Us page of our website which communication channels are open.

We are continuing to receive an unprecedented level of email enquiries on a daily basis and waiting time for a response is therefore substantially longer than usual. We are working 7 days a week to improve this situation and we have increased the capacity of our team to help improve our response times.

We appreciate your patience and request that you do not send in additional emails until you have received a response from us. Doing so moves your email further down the queue to the date of the most recent message received and therefore it will take us longer to reply.
 

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