Coronavirus (COVID-19)

Please be aware that we are currently experiencing an unprecedented level of demand in combination with difficult working arrangements through compliance with the Social Distancing rules and we apologise that our delivery and response times may not be as quick as usual. As such, and until further notice we have taken the decision to close our phone lines so that we can deal as effectively as possible with the customers who have already contacted us.

From Tuesday the 2nd of June, our Live Chat facility will be unavailable. This is a temporary measure to allow us to respond to the many hundreds of customers who have already contacted us by email and who are awaiting a reply. Our Live Chat will re-open on Thursday the 4th of June as usual. For delivery estimates, please check your Order Confirmation email before contacting us. Please be aware that all estimated shipping times are in working days and you do not need to contact us if you order is still within this timescale.

At other times you can still get in touch with us via, Live Chat on our website, Check our Contact Us Page for opening times, or via Email at [email protected] We are currently asking you to please allow a 4-working day response time for us to respond to emails; we’re expecting this to improve after today’s closure of Live Chat.

To reach our Customer Service Team, please use either Live Chat, or Email. We would like to thank you for your patience and understanding at what is an extremely challenging time for everyone.
 

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