Delivery Information

Standard Delivery

We offer Free standard shipping on orders over £75 within the UK Mainland. Additional charges may apply to UK addresses that the carrier deem to be a remote area and to highlands, islands and Northern Ireland. Delivery costs and alternative shipping service options are detailed prior to the completion of your order. If a discount code is used which brings the order total below £75, shipping will be charged.

We will always ask you to provide a contact telephone number when submitting your order. This may be used by the courier should they need to locate the delivery address or, in the case of large items or specialist deliveries, to arrange a suitable delivery time with you.

Standard delivery times vary by region but are typically within 2-5 working days, however, delivery times may also vary by product. Specific delivery estimates are detailed on the individual product pages as well as when viewing the items in your basket.

For multiple product orders, the estimated delivery will be based on the product with the longest estimated delivery time.

Alternative Shipping Services and Premium Shipping Options

Once you have entered the delivery address, alternative shipping services will be offered if they are available. This may include Next Day Shipping, Designated Delivery Day, Arrive before 9.30am or 12 noon services and Click and Collect. Alternative carrier options may also be available.

If you’re placing a multiple product order, delivery time scales and options will be based on the product with the longest estimated delivery time.

  • Next Day and Premium Services
    Premium Delivery Services are available, such as Next Day Shipping, Click and Collect to thousands of local pick up points, timed deliveries and alternative carrier options. Available services will be presented to you upon checkout.
     
  • Click and Collect
    If you order via our DPD Click and Collect service you will receive an email confirming your delivery time, this will list the click and collect point as the delivery address. You will need to take your delivery confirmation email, which includes the reference number, and proof of your address (as provided on the order) to the click and collect point to receive your parcel.

Notification of Dispatch

We will always notify you by email when your order is dispatched. This email will provide more information about how to track the progress of your delivery, what to do when you receive it and what action to take if there is a problem with your order.

**If you have not received your delivery within 4 days of receiving the Dispatch Notification, please contact us immediately**

On Receipt of your Order

When your order arrives, please check it immediately to ensure that everything is correct. If you find a problem, we’re here to help. We may be unable to resolve a problem if we are notified outside of the timeframes stated below:

  • Item(s) Damaged in Transit

Any damage must be reported within 48 hours of receipt of goods. We will require photo images of:

  • The postage label
  • The damaged item
  • The damaged packaging – external image
  • The damaged packaging – internal image

Please contact us by phone or Live Chat to let us know if there is a problem:

Phone: 0115 7845942

Live Chat: Use the’ Live Help Now’ button from any page on our website. Live Chat is available during our opening hours (see website for details)

  • Incorrect Item(s) Received

If you have received the wrong item(s), please tell us within 14 days of receiving your order so that we can resolve this for you. You can contact us by:
Phone: 0115 7845942
Email: [email protected]
Live Chat: click on the ‘Live Help Now’ button from any page of our website

Returning an Item

If you wish to return an item, you need to call us on 0115 7845942 within 14 days of receipt and before sending anything back to us. Once your return request has been authorised, we will provide you with a unique reference number for the return. Once your return is approved, you will have a further 14 days to return it to us.

It’s important to keep all packaging, we’re only able to accept returns which are new, unused and re-saleable in their original packaging. Please be aware that if you wish to return a bike or other large item, this will need to be boxed as the carriers will not transport unboxed goods.

It is extremely important to contact us before returning an item. Without the authorisation code that we will supply, we will be unable to link the return back to your account and we will be unable to send a replacement or process a refund.

For our full Returns Policy, please see the Returns, Cancellation and Refunds section of our website for further details


Deliveries Requiring a Signature

Where a Signed for Service is used, the carrier will require a signature before the parcel(s) can be handed over. In these circumstances, they will not leave your order if it has not been signed for, even if a ‘Safe Place’ is available. If you have asked the carrier to leave a ‘Signed For’ order in a safe place, we cannot be held responsible or liable if the package is lost or mis-placed.

For orders sent on a Signed for Service, the carrier will usually attempt to leave your package with a close neighbour if you aren’t at home. In the event that the driver does not deliver directly to you, they will request a signature from the receiver and leave a card at your address detailing where the parcel(s) have been left for you to retrieve.


Deliveries Not Requiring a Signature

Where a Signed for Service is not used, the carrier may leave the parcel in a perceived Safe Place within the property boundaries and they will leave a note to tell you where it has been left. Alternatively, they may leave it with a neighbour. In this circumstance, the receiver will be required to sign to confirm receipt and the carrier will leave you a card confirming at which address the parcel(s) have been left.


Delivery of Special Orders, Made to Order and Pre Order Products

Special Order, Made to Order and Pre Order products are not included in our typical delivery timescales and we refer you to the individual product details page on the website for expected delivery timescales for these items. We will always try to give you an accurate delivery estimate but these dates can be subject to change. We will always let you know if we expect the estimated delivery date to change and we will send you an email when the goods have been dispatched.


Direct from Supplier Deliveries

Certain products will be dispatched directly from the supplier. This may be due to the size and weight of the product or because it requires a specialist delivery service. If you require tracking details for these orders please contact us via phone, email or live chat for more information. Ways to contact us and contact details can be found on the Contact Us page accessed from the link at the bottom of the web page.


Re-Delivery of Orders

If it is necessary for the courier to attempt delivery a second time because they were unable to deliver to you on their first attempt, they will leave a card for you to contact them to rearrange a suitable delivery date if necessary. If they don’t hear from you they will usually attempt the delivery again on the next working day.  If a third delivery attempt is required and an additional cost is incurred, the cost will be charged directly to you. If delivery is still unsuccessful, then the product will be returned to us. We will charge you the normal delivery rate if re-shipping is required, plus an additional charge for the cost of returning the package to us. This cost will vary by product but will be a maximum of £25.00 per package.


Refusal of a Delivery

If you refuse a legitimate, undamaged delivery and the package is returned to us, the cost incurred will be charged to you. Any refund due will paid minus the cost incurred of the return. This charge may vary by product but will be a maximum of £25.00 per package.


Our Carriers

The courier service we use to deliver your order may vary dependent on the product(s) purchased but our couriers include UK Mail, DPD, and Hermes. If you opt for a specific service or carrier when you checkout, your order will be delivered according to your selection. We work closely with our courier services to ensure that your package arrives within the time frame specified.


Delayed Deliveries

We'll do everything we can to meet the estimated delivery timescale, however, sometimes this may be affected by factors outside of our control such as, but not limited to; weather conditions, carrier failure or items lost in transit and therefore delivery dates cannot be guaranteed. We will notify you if we become aware of any unexpected delay with the delivery of your order. Your tracking information should also be able to provide you with an up to date view of the status of your delivery.


Remote Area Deliveries and Addresses Outside the UK Mainland

Orders going to remote locations or outside of the UK Mainland such as highlands, islands and Northern Ireland will be subject to a surcharge. If the order is under £75 the surcharge will be in addition to the standard delivery charge.


Additional Shipping Charges

In most cases, surcharges and additional delivery costs will be displayed at the point of checkout.

The shipping rates specified on our websites are based on single items weighing up to 30kg. surcharges may be charged if your order:

  • Has an actual or volumetric weight in excess of 30kg
  • Is a multi-parcel shipment
  • Has any item with a length exceeding 1.2m
  • Is being sent to a delivery address classified as a "remote area" by our carriers
  • Is being sent to an overseas address

If any of these circumstances apply to your order, we will contact you with details of the additional shipping cost if they are applicable. Alternatively, you have the right to cancel your order and receive a full refund.

Please note that we are unable to offer a Next Day Shipping service to any of these areas.


BFPO or Requests to Deliver to a Post Office

If you would like an order delivering to a post office of BFPO address, please contact us before placing the order.


European and International Shipping

We ship to most European countries. Pricing varies by region, and the size and weight of your order. Please get in contact with us via phone, email or live chat for further details on European and international delivery charges.