Delivery Information

Standard UK Shipping

Our standard despatch time is within two working days of the payment clearing. Delivery times vary by region, but are typically within 2-5 working days. While we say typically within 2-5 working days, some product may fall outside this delivery window, these items are usually made to order and as of such, they not regularly imported. Items that do fall outside of the 2-5 working days will be stated on the product description page.   

Special Order and Made to Order products are not included in our typical delivery timescales and we refer you to the individual product details for expected delivery timescales for these items.

The courier service will depend on the product ordered, but our couriers include UK Mail, DPD, and Hermes. We work closely with our courier services to ensure that your packages arrive in the time frame specified.

Where a Signed for Service is used the carriers will require signature for the parcel(s) to be left and they will not as a matter of course leave unsigned even if a ‘Safe Place’ is available. They will usually attempt to leave with a close neighbour if someone is available and willing to sign. In this event the driver will leave a card at your address detailing the address where the parcel(s) have been left for you to retrieve.

Where a signed for service is not used the carrier may leave the parcel in a perceived Safe Place within the property boundaries and leave a note of where it has been left. Alternatively they may leave with a neighbour and in this event the neighbour will be required to sign confirming receipt. A Card will be left confirming which address the parcel(s) have been left with.

Please Note: During the bank holiday season, there may be a delay in your delivery due to the large number of items travelling through the delivery system. While we and our courier services will endeavour to deliver in the timescales agreed to, we cannot be held responsible or liable in the event of any delays.

We request that, when submitting your order, you provide a contact telephone number which can be used by the courier if they have difficulty in locating you when attempting to delivery.

We will notify you via email or telephone when to expect delivery. This notice will be only the date, as we are unable to provide a specified time. If it is necessary for the courier to attempt delivery a second time, they will leave a card for you to contact them to rearrange the delivery. If a third delivery attempt is required, the cost of delivery will be charged directly to you at an additional £5.00. If delivery is still unsuccessful, then the product will be returned to us. We will then charge you the normal delivery rate for re-delivery, plus an additional £10.00 for the cost of return to Holcros Ltd.

Next Day Delivery

Premium Delivery Services are available, such as Next Day, these services will be presented to you upon checkout, and if available. If you would like more information on our premium delivery services, please call our sales team on 0115 784 5942 to arrange the order and delivery, or alternatively speak to us on Live Chat on our website.

Click and Collect

Click and Collect: If you order via our DPD click and collect service you will receive an email confirming your delivery time, this will list the click and collect point as the delivery address. You will need to take your delivery confirmation email with the reference and some ID to the click and collect point to get your parcel.

Expedited Delivery:

If you require a next-day or a saturday delivery - please call or live chat us to enquire about availability as we are not able to offer this service on all items.

Non UK Mainland Areas:

Shipping to these areas will attract surcharges in accordance with the table below.

For orders below £95, this surcharge is in addition to the standard shipping charge. Any orders in excess of £95 will attract the surcharge rate ONLY.

Please note that we are unable to offer a Next Day Shipping service to any of these areas.

Region Price
Northern Ireland £4.95
Scottish Highlands £4.95
Isle of Wight £4.95
Scottish Islands £3.95
Isle of Man £5.95
Channel Isles £5.95

UK Map - Postal Areas

Zone A - England, Scotland and Wales

Zone B: - Northern Ireland, Scottish Highlands and Isle of Wight

Zone C: - UK Islands

Zone D: - Republic of Ireland

Zone E: - Isle of Man and Channel Islands

European Shipping

We ship to most European countries via DHL or Royal Mail. Pricing varies by region, and the size and weight of your order. The shipping cost will be displaying in the order basket prior to you checking out.

The shipping rates specified on our websites are based on single items weighing up to 20kg. Surcharges will be payable if your order:

  • Has an actual or volumetric weight in excess of 20kg
  • Is a multi-parcel shipment
  • Has any item with a length exceeding 1.2m
  • Is being sent to a delivery address classified as a "remote area" by our carriers

If any of these circumstances apply to your order, we will contact you with details of the additional shipping cost. Alternatively, you have the right to cancel your order and receive a full refund.

Delivery times vary by region, but are typically within 2-5 working days.

If items are shipped via DHL, it can only be shipped to a home or business address. DHL does not ship to post offices.