Looking After Your New Awning or Tent


Thank you for purchasing your new awning or tent through Leisure Outlet. We have put together a quick guide to looking after your new investment.

How To Look After Your New Awning or Tent ,
Check - Upon receiving your new awning or tent, we strongly advise that you check your delivery before going away. Doing so, this will allow you to check the contents and will help you in advance to learn how to erect your awning or tent. Simply arrive at your caravanning and camping site and enjoy your holiday as soon as you have parked-up or uncoupled.  

Pitching - When pitching your awning or tent, unroll the canvas from the bag and map out the footprint before feeding through the poles or inflating the air beams and before pegging. You can use a footprint groundsheet to map out the footprint. Using a footprint will keep the canvas clean and provides another layer of protection against the ground. Footprint groundsheets can be purchased as an optional extra and are tailored-made to fit the base of your awning or tent.

Once your awning or tent is in position, feed in the poles or inflate the air beams and then begin loosely pegging starting from the back of the awning/tent and move around to the front. By loosely pegging, you can make minor adjustments and once happy, begin securing the pegging and adjustment points.

Using the guylines - The tension in the awning/tent is not from the frame, the tension comes from how you guy it. Most guylines feature guy-lock runners, shorten the guy rope for pitching on still days where there is no wind present, the tent will happily support itself. Should you be pitching in the wind, extend the guy ropes and peg them further away from the awning/tent, by doing this you are extending the footprint and lowering the center of gravity for a more stable pitch in windy conditions. In extreme conditions, we recommend packing the awning/tent away to avoid damage and injury to others, awnings/tents that are damaged in extreme conditions are NOT covered by the manufacturer's warranty.    

Purchased an air beam awning/tent? - Awning and tent air tubes are zipped and closed within their sleeve. Never attempt to access the air tubes by unzipping them from their sleeves, by doing so you could be at risk of busting the tubes. If you are worried that your awning/tent is deflating, make sure the valve or valves are tightened. If the awning/tent is still deflating, contact us and we will advise accordingly.   

My awning/tent is leaking? In this first uses in wet weather or damp conditions, it is expected by manufacturers that your awning/tent may leak. This is normal in the industry and known as 'Weathering'. The awning/tent is letting in this water, simply because the cotton stitching in the seams has not had the chance to soak-in this moisture. The stitching across, around and throughout the tent/awning needs to absorb this water and upon completing this process, these areas of the tent/awning will swell, expand, and then self-seal. Some manufacturers advise this 'Weathering Process' can take up to three exposures before the awning/tent becomes watertight. We state that no tent or awning is waterproof because you have multiple opening points and with friends, family stepping in and out of the awning/tent, mud and water will enter. Dampness on the inside could also be condensation; with windows closed moisture builds up and forms on cold surfaces. Condensation is a factor we all experience with canvas product. To reduce the effects of condensation, simply open vents, roll-open doors, expose mesh panels and this will allow good airflow to channel around and through your awning/tent. Maintaining stable airflow will wick moisture away and ultimately keeps conditions cool and comfortable within the living area.

Living in your awning/tent - Please don't force zips. If you can't seal up a door then simply loosen pegging points around the affected area. Also, keep exits clear in case of an emergency, storage accessories and storage furniture pieces are available online at Leisure Outlet and will help to keep your living space clutter-free.

Unpegging - When coming to unpeg the awning/tent, never use the rubber bands to pull out tent pegs. To pull and lift out tent pegs, either use a peg puller or use a proper tent peg. Also, it is not recommended to pull out tent pegs by pulling on guy ropes. Should you damage these parts, by incorrect use, they won't be covered by warranty.

Packing back into the bag - Awnings and tents will go back into their supplied bag; this is not a camping myth! Close doors and curtains, square the tent on the ground, fold and roll the tent towards open beams and doorways to push out excess air and to prevent the vacuum effect. When rolling, roll the awning/tent to the width of the bag. Don't rush when packing away, simply take your time. Check out our sped up video of taking packing a driveaway awning! Whether you packing away a caravan awning, a driveaway awning, a small tent or a large family tent the principles remain the same.     

Storing my awning/tent – Awning and tents should be packed away dry. If packed away wet, the canvas is at risk of developing mould. Should this not be achievable given current conditions, at the next possible opportunity air the canvas and allow it to dry naturally. Mud and dirt can easily be removed by wiping away with Awning and Tent Cleaner. Most awnings and tents are provided with a repair kit. Always pack pegs and poles away in their bags, never store these items loosely alongside the canvas. If you have purchased an inflatable awning/tent, you may wish to store the pump in a separate bag to avoid damaging the pump.   

Reproofing my tent or awning? Before reproofing your awning/tent, ensure the canvas is clean and you can purchase Awning Cleaner here at Leisure Outlet and follow the provided instructions. Once prepped, you can apply Awning/Tent Waterproofer and this will help to extend the performance and life of your awning/tent.     

Cooking – Never cook or bring a barbecue inside your awning or tent due to fire risks. Barbecues produce carbon monoxide and in a confined and enclosed space, there is the risk of asphyxiation.  

We hope you enjoy and continue to enjoy your new awning or tent, happy and safe traveling!